How Credit Card Payment Processing Works

Start by understanding the basics. Understanding each step in credit card payment processing, from authorization to settlement, will help you leverage your payments to grow your business.
Canada First is here to help explain how the Payment Processing System works, who the players are and where your fees are going.

Who Does What – The Players

So who are the relevant players in the payment processing industry?

There’s the Payment Processor – with Canada First that’s First Data.

The Credit Card Brand like Visa, Mastercard, American Express or Discover.

The Bank that issues the card to your customer.

And you, the Merchant.

What Does Each Of These Players Do?

The Payment Processor provides the first point of contact in the transaction and your link to the Card Brand networks.

The Credit Card Brands build and maintain the networks that allow your transactions to occur, and

  The Bank that issues the credit card that provides your customers with the funds for their purchase.

What Happens When You Accept A Credit Card?

You’ve probably wondered what happens from the time you accept your customer’s credit card to the time you receive payment.

Three main processes that take place:

LEARNING & RESOURCES

  • Authorization

    Authorization

    Authorization is a critical first step in the payment process.

    Without Authorization you wouldn’t be able to accept debit and credit cards and that could mean lost sales.

    Authorization confirms that the card number is a valid account number and that it has an available credit balance sufficient for the transaction.

    Keep in mind that this does not mean that the transaction is valid or that it is being entered into by the actual cardholder or that it will not be disputed. There could be a chargeback even though an authorization was obtained.

    You can obtain authorizations in several ways: through a point-of-sale terminal, your e-commerce Web site or by phone.

    Generally, the authorization process occurs within a matter of seconds and follows these steps:

    1. Your customer is ready to buy, and presents their credit card information to you. This can happen in person, by phone or online via your ecommerce site.

    2. Next, you transmit this information to First Data, your payment processor — for example, entering the dollar amount of the purchase in your terminal and processing the credit card payment.

    3. Your Payment Processor, First Data, then forwards your customer’s card and purchase information to the Card Brand (such as Visa®, MasterCard®, American Express or Discover®).

    4. The Card Brand sends this request to the Card Issuer (Remember – the card issuer is the bank that issued the card to your customer).

    5. The Card Issuer approves or declines the transaction. This response is sent to the Card Brand (eg. Visa, Mastercard, American Express or Discover)

    6. The Card Brand sends the response to First Data (your payment processor)

    7. First Data forwards this response to you (either via your card processing terminal, point-of-sale device, e-commerce site or verbally, by phone), so you can complete the transaction.

    8. Finally, one of two things will happen: either the card will be approved and you will receive notification and an authorization number, or it will be declined or referred. See below to learn about approvals, declines and referrals.

    Note: If you are a merchant with very large daily sales volumes, you may be able to send multiple authorization requests grouped in a batch once to several times daily, on line or over the phone.

    Approval, Decline and Referral

    Approval:

    The dollar amount of the purchase, which you have submitted will be reserved from your customer’s available credit limit for future settlement.

    Decline:

    When your customer’s card cannot be used to complete the purchase.

    There are many reasons why a card might be declined — for instance, a temporary situation such as a customer going over the credit limit, or another issue, such as when a card being lost or stolen.

    It is not your responsibility to explain to your customer why his or her card was declined, you don’t receive the reason for the decline. If a customer insists on knowing why he or she was denied, that person should use the customer service contact information on the back of his or her credit card to get more information.

    Referral:

    A request for further information (either from the merchant or the cardholder) before issuing an authorization.

    As a security measure, a Card Issuer may send First Data a referral response. First Data will contact the Card Issuer and request an authorization for you. At this point, the Card Issuer may ask to speak to you or your customer over the phone to confirm the legitimacy of the transaction before authorizing. An example of when this might occur is if the cardholder is trying to use the card in a foreign country, is using his or her card more than usual in a short time period, or has reached their credit limit.

  • Settlement

    Settlement

    At this point in the process, your customer has either left your store, logged off your Web site or hung up the phone and considers the sale complete. For you, however, the transaction is still in process, and must be settled.

    Settlement is the process of managing your electronic payment transactions so that they clear and are funded. To begin the settlement process, you, the merchant, must present approved card transactions to your payment processor, Firs Data. This is done through your terminal, your mobile app, or your virtual terminal. You may automate the settlement process, ask us how.

    Your payment processor then submits your approved transactions to the payment brands (such as Visa, MasterCard or Discover) for clearing through interchange. These transactions are sometimes called “deposit” transactions.

    Here are the steps in the settlement process:

    You, the merchant, submit your transaction data to your payment processor, like First Data, using your point-of-sale device or your online shopping cart to trigger a settlement.

    Your payment processor then forwards your settlement request to Visa, MasterCard, American Express or Discover (the Card Brands) for confirmation with the cardholder’s issuing bank.

    The Card Brand receives the settlement request and does the following:

    Issues a credit to First Data, your payment processor, so they can reimburse you for the transaction amount. The issuer then pays your payment processor for the transaction.

    Issues a debit to the issuer to charge them for the transaction.

    The issuer then posts the transaction to the customer’s account.

    At the end of the billing period, the issuer sends your customer his or her monthly statement.

    The customer receives his or her credit card statement and pays the bill (to the card issuer).

  • Funding

    Funding

    Funding takes place when your payment processor, First Data, deposits money into your bank account to compensate you for transactions processed. Funding is, in fact, an extension of settlement, and you may see the terms “settlement” and “funding” used interchangeably.

    In order to fund your designated account quickly, be aware that holidays and transaction deadlines may impact the funding process.

Products and Services Providing You With The Solutions You Need

Our Merchant Advisers are here to help you figure out the right mix of devices and services to best serve your business and customer needs.

Payment Terminals

Equip your store, restaurant, or office with the latest in wired, wireless and bluetooth payment technology.

Mobile Pay

Mobile Payment Solutions

Our Mobile Pay app and card reader for smartphones and iPad, let you to quickly take secure credit card payments anywhere.

Online Shopping Card

E-Commerce

E-Commerce technology makes it easy for your business to get online and sell to a wider audience.

Want More Information?

Call us at 888-616-6967 or Click the button to send your request.