We’ve compiled some of the most common questions that our customers ask before partnering with us.
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Only your business operating name will appear on their statement. This is known as your DBA (doing-business-as) or O/A (operating-as) name.
We operate on a gross-billing cycle (unless a special request is made). Settled transactions will appear in your bank account in full and transactions fees for the processed funds are removed from the same bank account at the end of each month.
A chargeback is a debit to a merchant’s account from a previous sales transaction. The reasons for chargebacks can be due to errors made by the merchant in the submission of their credit card transactions, non-authorized transactions and disputes from cardholders. When this occurs, First Data will send the merchant a “Dispute Notification” which asks for a copy of the receipt as proof that the cardholder authorized the sale. When you receive these notices, please respond to them within the timeframe indicated on the notice.
Telephone/Mail order and e-commerce orders may have a higher risk for chargebacks if you don’t follow some of the guidelines for accepting Card Not Present transactions. The fact that you obtained an Authorization approval number does not mean that the transaction is a guarantee of payment. The authorization only tells you that the card is a valid credit card and that there are enough funds on the card for the amount of the transaction.
- Authorize all transactions regardless of the dollar amount.
- Establish an in-house system for tracking “problem credit card accounts” i.e. accounts that have experienced chargebacks in the past, for future cross-reference.
- Only bill the customer for merchandise that has been shipped.
- Obtain an authorization and once the product or service is provided, only then should you complete the sale.
- Keep detailed records of all order forms, shipment slips, delivery receipts, and customer information such as address, telephone number, delivery signature, pertinent invoices, and e-mail address.
- Be wary of “transient” shipping addresses for individuals, i.e. motels, PO Boxes etc.
- Indicate clearly on the sales documents whether the transaction occurred over the phone, by mail or over the Internet.
- Credit your customers’ account immediately if they have returned the merchandise or are disputing the charge.
- Do address verification on suspicious orders, by calling the customer to confirm the order, and always send an email to notify the customer of the order.
- Whenever possible, ship your products with a courier that can provide you with a signature for proof of delivery.
Refunds are processed in real-time and settled with the rest of your transactions. The customer’s credit card bank can take up to 10-days to display the refund on the customer’s statement.
First Data is able to provide you with the ability to accept American Express cards. To add other card plans you will need to deal directly with that company to obtain a merchant number for that card product, then inform First Data so that your web site can be activated for that card type. Your First Data Representative will assist you with setting up you American Express or Diners Club Account. (888-616-6967)
There is a Merchant Discount Rate, which is based on your average monthly VISA/MasterCard dollar volumes and the dollar size of your average transaction.
Other fees such as set-up, per transaction and monthly fees are dependent on what type of Merchant Account you require and how the transactions will be transmitted to First data.
To get specific fees for your particular application, please contact your Canada First representative at 888-616-6967.
Yes. If your business operates seasonally, please indicate which months you are active and which months your business are dormant. You will not be charged any fees on your off-season.
Where SEO services are specifically advertised
All of First Data’s merchants must operate according to each card brand’s policies and within Canadian and US laws and the laws of their operating regions. If you are unsure whether your business falls within our prohibited merchant list, please contact us.
Adult and Sexually-Oriented Products & Services
Bitcoin and Other Money Transfer Services
Business or Investment Opportunities
Credit Repair / Debt Consolidation Services
Identity-theft protection services
Illegal Drugs and Psychoactive Products
Multi-Level Marketing (MLM) and Pyramid Schemes
Nutraceuticals / Pseudo-Pharmaceuticals
Video / TV Streaming
Toys, books, videos, strip clubs, escort/dating services
Excludes wineries that follow age verification at the time of sale and delivery and business to business.
“Get rich quick” products, real estate investment with no money down, diamond/precious metals from non-registered suppliers, etc.
Merchants that offer their members discounts for purchasing products or services (e.g. home renovation buying clubs, auto parts buying clubs, vacation clubs, etc.)
Includes all types of services in this industry, even if not sexually-oriented.
Regardless of chip & pin, Mail Order / Telephone Order, or Internet
Those charities not registered with the Canada Revenue Agency. If registered must provide Canadian Charities # with application.
Where participants receive cash or cash equivalents or prizes with/of material value (e.g. electronics, travel, gift cards, etc.)
Includes firearm/weapon parts but does not accessories.
Retail is allowed
That can be monetized, resold, converted, traded into physical / digital goods & services outside the virtual world.
The above list is for informational purposes only and does not represent a guaranteed approval for businesses outside of these industries. All new applicants are subject to conditions and approval of the application by First Data and its partnering banks.
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